Privacy Statement

We are pleased that you have found your way to our website and are interested in our company. We take the protection of your personal data very seriously and process it on the basis of the applicable legal bases and regulations for the protection of personal data, which result, among other things, from the applicable country-specific implementation laws of the EU General Data Protection Regulation (EU-GDPR).

Through our data protection declaration, we would like to give you a comprehensive insight into how our company handles your personal data, what data is collected from you via our website, what we use it for, when it is deleted and how we protect it to the best of our knowledge and belief. We would also like to inform you in detail about the respective legal bases on which we may process your data and to inform you about your statutory rights with regard to the processing of this data.

By personal data we mean the data that enable the identification of a natural person. Examples include last name, first name, date of birth, address, telephone number, e-mail address, IP address, credit card and account information, account information from online payment systems, account information from social networks, etc.

Anonymous and anonymized data exists if no reference to real persons can be established via this data in connection with other collected data.

Responsible authority for this web page in the sense of the data security right is:

TroFilms GmbH
Technikstraße 7
91166 Georgensgmuend

Phone: +49 - 9172 - 574 28-0
Fax: +49 - 9172 - 574 28-29


Authorized managing director: Ralf Troyer
Register court: Local court Nuremberg
Register number: HRB 28416

Internal data protection officer:

Contents of this data protection declaration:

Data collection / Personal data

We do not require any personal data from you for a mere visit to our website. Nevertheless, your internet browser sends data to our web server due to the technical necessity to call up web pages, which are also partly recorded on the basis of technical necessity (server logs).

This data usually contains the following information:

  • Web browser used incl. browser version and operating system used
  • Type of end device you are using (desktop computer/smartphone/tablet/etc.)
  • Size and color of your monitor/display
  • Information about the last visited website from which you are visiting us
  • Information about the webpages you visit on our website, the date and time of your visit and the duration of your visit to the individual pages
  • Name of requested files, transfer protocols, amount of data transferred
  • Name of your Internet Service Provider
  • The IP address assigned to you by your Internet Service Provider

According to art. 6 para. 1 lit. f EU-GDPR, this data is stored by us for reasons of technical security, to prevent cyber-attacks on our servers and to protect your personal data and that of other visitors. By shortening the IP addresses after seven calendar days at the latest, these data are then automatically anonymized by our backend and stored for an indefinite period for statistical evaluation. A personal reference based on this data can then no longer be established.

Further data collection

Furthermore, you will have the opportunity to transmit personal data to us via our website as well as via other communication channels. In some cases, these data collections are also legally required, and the legal storage obligations are clearly defined. We would like to inform you about the use of your data and the legal basis in the following articles.

Website general

The basis for the extended data collection of your personal data are the currently applicable legal regulations. In all cases in which we are not legally obliged to collect your personal data and store it for legally clearly defined periods of time, we will request your personal consent.
A data processing of personal data is permitted by art. 6 EU-GDPR if:

  • You have given your consent pursuant to Art. 6 Para. 1 lit. a EU-GDPR,
  • The data according to Art. 6 para. 1 lit. b EU-GDPR are necessary for the fulfilment of a contract / pre-contractual measures,
  • The data pursuant to Art. 6 para. 1 lit. c EU-GDPR are necessary to fulfil a legal obligation, or
  • Are required to safeguard the legitimate interests of our company in accordance with Art. 6 Para. 1 lit. f EU-GDPR, provided that your interests worthy of protection do not outweigh these.

The personal data we collect about you will of course be treated confidentially. In our company, we grant access to your personal data only to authorized persons and contractually authorized service providers.

We will only pass on your data to third parties within the framework of statutory provisions or with your corresponding consent, unless we are obliged to do so by mandatory legal provisions.

Contact forms

Legal basis Art. 6 para. 1 lit. a, b EU-GDPR

You will find various contact forms on our website which you can use to make electronic contact and to order marketing documents, film samples and the like. If you use these forms for data transfer, you grant us permission to contact you via the contact data you have provided and to process/answer your requests, questions and wishes. When designing these forms, we will only query and process the personal data of you that we absolutely need to establish contact with you and process your requests and wishes in order to save and avoid data. Due to technical necessity and for legally compliant protection, we will also process your IP address when collecting this data. If these forms contain further fields which may be filled in on a voluntary basis, by sending us the forms you grant us permission to also process these data and to store them within the statutory time limits.

If, while entering your data in the forms provided by us for this purpose, you decide not to send the form to us, the data you have entered so far will not be processed further. There is also no server-side tracking of this termination (conversion tracking, bounces) for statistical evaluation.

E-Mail - Communication

Legal basis Art. 6 para. 1 lit. a, b EU-GDPR

If you contact us by e-mail at one of our stated e-mail addresses, we will process the personal data you provide us in this e-mail exclusively for the purpose of processing your message, unless we are already permitted or required to process and store your data for other legal reasons.

Online registration

Legal basis Art. 6 para. 1 lit. a, b EU-GDPR

On our website, we do not offer users the opportunity to register by providing personal data.


Legal basis Art. 6 para. 1 lit. a EU-GDPR

In order to provide you with the latest news about our products, services and company, we offer you the opportunity on our website to subscribe to free newsletters in the languages offered. In order to subscribe to this list of subscribers, we only need your e-mail address and your consent, which has been obtained in accordance with the legally prescribed double opt-in procedure. For this purpose, you will receive an automatically generated e-mail after transmission of your e-mail address to the newsletter engine of our web server with a new request for confirmation to the e-mail address provided. You will only give us your consent to receive these newsletters by clicking on the confirmation link in the confirmation e-mail.
Due to technical necessity and to ensure legal compliance, we will also process your IP address when collecting this data and sending the newsletter.

You can, of course, terminate your subscription at any time via the opt-out option provided in the newsletter and thus revoke your consent.

In addition, we offer you the option of unsubscribing from further receipt of the newsletter at any time by sending a simple e-mail with the subject "unsubscribe" to

Advertising purposes Existing customers

Legal basis Art. 6 para. 1 lit. f EU-GDPR

We, TroFilms GmbH, are very interested in maintaining our customer relationship with you. For this purpose, we would also like to send you regular information, samples, data sheets and offers on our products, services and our company by e-mail and post. We will also process your data for this purpose.

If you do not wish this in the future, you can also object at any time to the use of your personal data for purposes of direct advertising. A short e-mail without giving reasons to, a postal letter to TroFilms GmbH, Technikstraße 7, 91166 Georgensgmünd or a fax to +49 - 9172 - 574 28-29 is sufficient.


Legal basis Art. 6 para. 1 lit. a, b EU-GDPR

We are very pleased about your interest in TroFilms GmbH and a possible cooperation.
We also offer you vacancies via our website and look forward to receiving your unsolicited application. For this purpose, we offer you various possibilities to submit your application documents to us. These include contact addresses to our personnel department for applications by post as well as special e-mail addresses and application forms.

We are aware of the importance of your personal data and process them on the basis of the legal requirements with the utmost care via every communication channel offered and chosen by you. Your data will only be processed by us for the purpose of the correct handling of the application/selection procedure and for establishing contact as part of the application process. Of course, we will not pass your data on to third parties without your consent.

Should you use one of the application forms offered on the website, we ask you to provide personal data. In doing so, we observe the principle of data economy and data avoidance and request only the data that we need to fully examine your application or which we are legally obliged to collect. Furthermore, for technical reasons and to provide legal security, we collect your current IP address during the application process.

Mandatory data in the application form are marked with an asterisk * and an upload of your file attachments and sending of your application is only possible after completion of these mandatory fields. Furthermore, you have the option of voluntarily providing data and information in unmarked input fields. If you would like us to retain your application documents for the legally prescribed maximum retention periods and to include them again in the selection procedure in the event of vacancies becoming available at a later date, please inform us of this clearly when submitting your documents. In the application form on our website you will find a special input area in the form of a checkbox or a selection field, which you must activate if necessary before submitting the form. If we have received such consent from you, we will store your data for a maximum of 12 months or the maximum period of time you have clearly communicated to us. You can withdraw your consent to the extended retention period for your personal data at any time without stating reasons for doing so. For this purpose, please send us an e-mail with the corresponding request and your clearly formulated data for smooth data reconciliation to You are also welcome to send this revocation by post to TroFilms GmbH, Technikstraße 7, 91166 Georgensgmünd, Germany or by fax to +49 - 9172 - 574 28-29.

In order to protect the security and confidentiality of your data in the best possible way, we use and implement appropriate security measures and methods. Your application documents submitted using the form are transmitted to us in encrypted form via our server front and back ends. Further information on the server-side data encryption used by us can be found under Secure transmission of your data.


Legal basis Art. 6 para. 1 lit. ff EU-GDPR

We use cookies on our website at Cookies are text files with a small volume of data that are generated when you visit our website and stored locally on your terminal device. We need these cookies to improve the user-friendliness of our website, to temporarily store your preferences, such as your language selection, and to increase the security of our website. When you visit our website, cookies are automatically generated by our server and stored locally on your data memory by your browser. Your browser can then access these if necessary and change their content.

We primarily use so-called session cookies on our website, which are normally deleted automatically by your browser after your visit as soon as their validity period - usually six months - is exceeded. However, you can also delete these cookies yourself at any time. This can be done either via the security settings of your browser or manually by deleting these files from the corresponding folders of your file system.

Internet browsers are normally set after the installation process so that cookies are automatically accepted. You can of course change this preselection at any time, restrict the use of cookies or switch them off completely.

Please note, however, that after deleting our cookies or refusing to use them, you will no longer be able to visit our website to the full extent and only with limited user-friendliness.

Secure transmission of your data

We, TroFilms GmbH, take the security of your personal data very seriously and therefore only use security mechanisms of the highest quality for the operation of our web and mail servers. Our security measures are developed by security experts according to the current state of the art, checked at regular intervals and adapted to new standards and trends.
The exchange of your personal data to and from our web server as well as to and from our mail servers is encrypted to protect against data loss and data theft. For our web and mail server, we have opted for a TLS certificate of the provider Thawte (DigiCert Inc.) with PKCS #1 SHA-256 and RSA encryption algorithm at domain level (*, which can be classified as extremely secure. You can check this certificate and its validity at any time via your web browser. With most web browsers, an automatic check takes place each time a page is opened, and successful encryption is usually indicated by a green, closed padlock in the URL bar. We use this TLS encryption both in the frontend (visitor display) and in the backend (administration interface) of our web server to avoid data loss and data theft during the administration and content maintenance of our website.

Alternatively, you always have the option of not exchanging data with us in digital form and of choosing analogue communication channels (e.g. postal dispatch of data and information).

Storage period

We, TroFilms GmbH, store your personal data without your individual consent exclusively for the duration necessary to achieve the respective processing purpose or specified by statutory storage periods. A data transfer of your personal data to third parties only takes place if this is required by law or if this is necessary within the scope of the respective processing purpose to fulfil your request or order. If an exchange of data should be necessary within the scope of these specifications, this exchange will always take place with the highest possible security, taking into account the legal specifications and obligations and the principle of data economy and data avoidance only with the data actually required for the processing process.

Examples of unavoidable data transfer to third parties:

  • State authorities and institutions (such as the tax office)
  • External data protection officers (in principle only with contractually secured data protection clause)
  • External quality management representatives (in principle only with contractually secured data protection clause)
  • External environmental management officers (in principle only with contractually secured data protection clause)
  • Companies that carry out credit checks
  • Banks, savings banks and credit institutions
  • Shipping service providers, suppliers, payment services
  • Other business units in the group of companies
  • Service providers within the scope of order processing (in principle only with contractually secured data protection clause)
  • Internal and external specialist departments

User Profiles / Web Tracking Procedure

In order to protect your personal data as effectively as possible, we completely dispense with any form of tracking, analysis and statistics programs, services and tools on our website. An exchange of your data with external service providers for statistical evaluation does not take place.

Plugins of Social Networks

In order to protect your personal data as effectively as possible, we completely dispense with any form of plug-ins of social networks on our Internet pages. An exchange of your data with external service providers for statistical evaluation does not take place. If you want to follow our accounts in the social media, you will find simple links to these accounts at the bottom of all our pages. After activating these links, our user profile usually opens directly in the respective network and you are free to follow it via your own account in the same network. Of course, we are pleased about each establishment of contact and each cross-linking with you outside of our own Internet side in the social networks. For the use of these networks, however, the terms of use and data protection declarations underlying and published by the respective operators naturally apply.

Links to other providers

If our website contains links to the websites of other companies, e-mail addresses or telephone numbers, these are marked as such. You can also check each link before clicking by positioning the pointer of your mouse (desktop computer/laptop) or your finger or stylus (mobile devices/touchscreen/touchpad) over the link or by holding the link longer instead of clicking (hover behaviour).

We would like to point out that we, TroFilms GmbH, have no influence on the contents of linked external websites and cannot accept any liability for these contents. For contents and data security of these linked sites, in each case the offeror and operator are responsible. All external pages linked on our website have been checked and evaluated by us for possible legal violations, illegal content and data security within the scope of our possibilities prior to linking. Only after a positive evaluation have these links been included on our pages. However, a permanent monitoring and control of the contents of the linked pages is not reasonable for us. However, we remove such external links as soon as we become aware of infringements and violations of the Data Protection Act. If you become aware of such violations, please send this information to .

Affected Rights

Based on the statutory requirements, you have the right to information free of charge about the use and content of the personal data stored by us about you. Furthermore, you have the right to correction, restriction of data collection and processing as well as deletion of your data, insofar as this is not opposed by any legally prescribed retention periods.

In addition, on the basis of the current legal situation, you have the right to a general objection to data processing, the right to data transfer or the submission of a complaint to the competent supervisory authority for data protection.

You can, of course, revoke any consent given to us for future data processing at any time without stating reasons at the time directed, after assertion of this right.

If we process your data to safeguard legitimate interests, you may object to this processing at any time for personal reasons. If there are no demonstrably compelling reasons worthy of protection for the processing which outweigh your interests, rights and freedoms, the processing is prescribed by law or the processing serves the assertion, exercise or defence of legal claims, we will no longer process your data in the future after receipt of the objection and completion of the review of the legal claim.

Our data protection officer will be happy to answer any questions you may have about data protection, data collection and data processing at TroFilms GmbH at any time by visiting